Home | Site Assessments | FAQs | Fees | Links | Environmental Footprint | Customer Service Standards | Contact

Revised
Jan 12, 2009

SunSpec's Customer Service Standards

We take great pride in our commitment to our customers

When you phone us:

• We will provide you with prompt, courteous and professional service.

• When you leave a message, we will respond within 2 business days.

• If we are unable to respond fully within 2 business days, we will provide an estimate of time based on the complexity of the inquiry.

When you write:

• We will respond to your correspondence within 10 business days.  If we are unable to fully respond within 10 business days, we will provide an estimate of time based on the complexity of the inquiry.

When you email us:

• We will acknowledge your e-mail within 2 business days.  If we are unable to fully respond within 2 business days, we will provide an estimate of time based on the complexity of the inquiry.

When we work with you:

• We will be prompt, courteous and professional.

• We will keep our commitments.

• We will be clear about any potential conflicts of interest.

If you are not satisfied:

• we will listen and do all we can to resolve your issue.

© Copyright 2009 SunSpec, LLC